Email Accounts

I’m happy with my current email provider. Do I need to change?

Absolutely not: your website and your email are 2 separate things. So if you already have email accounts being provided – by your domain registrar for instance –  you do not need to change.

How many email accounts can I have?

The number of emails accounts included depends on your package: it can be 3, 10 or 25 accounts. However, let us know if you require more accounts and we’ll add more for you at a very small monthly cost.

I’d like to have my email accounts provided by you. What now?

If you prefer to have them with us, you just need to let us know which name(s) you need for the account(s) e.g. [email protected] or [email protected], and we’ll take care of the rest.

After that, whenever you need to add or delete email accounts, just let us know.

How do I set up my mailbox so I can send/receive emails?

There are two ways to access your mailbox – either by WebMail i.e. through your web browser, or using an email client program like Mac Mail, Outlook, Gmail, etc.

1. If you are using WebMail

WebMail allows you to access, send, receive and manage your email through a web browser. You can access your email from anywhere, as long as you have an Internet connection and a web browser.

Go to mail.hostedemail.com and enter the Email Address and the Password that will have been assigned to you.

Once you have logged in, feel free to change the password in the Settings section.

2. If you are using an email program (Mail, Outlook, etc.)

This page from our email provider contains links to documents with specific instructions for all popular email programs.

How do I receive emails from my website’s contact form?

Typically, websites have online forms e.g. a Contact Form where people can enter their information – similar to the Support Email Form you see on this page.

When we build your website, we will set up those forms for you, and set it to send the submissions to the email address(es) of your preference.

Those emails will also be stored in your website’s database. To access them:

  1. Login to your website’s Admin interface.
  2. Select Forminator Pro > Submissions on the left column.
  3. Select your form and click Show Submissions.

You’ll be able to look at individual submissions, export them as a .csv (Excel) file and more.

I’m having problems sending/receiving emails

It could be that our email provider is experiencing a technical issue. To check the status, go to https://www.opensrsstatus.com

STILL NEED HELP?

Support Email Form

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